Queens Court

Queens Court meets the needs of male and female adults on all floors who are aged 18 and over, there is no upper age limit (this is reviewed should physical needs became a primary concern) and a primary diagnoses of Mental Disorder. Queens Court is a mixed 40 bed Home with 5 residential flats within the facility to house 7 residents.

Feedback from our latest Care Inspectorate Wales report:

“People are proud of how much they have achieved and know they have plans in place to progress further. They value the choice and control they have in the home and feel respected and listened to. The home is laid out to promote independence with separate kitchens for those who want to prepare their own meals and self-contained flats to help people prepare for life in the community. Staff are well trained in an extensive range of subjects relevant to the people they support, and many have years of experience working in the home. They know the people they support well and have built mutual trusting relationships with them.”

“We saw examples of people’s progress such as developing confidence and ability to socialise, taking up gardening or doing voluntary work or more regular use of local amenities. People told us how they are proud of their personal progress and wider achievements; they are full of praise for the support they have received while in the home. One person said, “there is more choice here. It’s better than other places I’ve been. I feel I am getting stronger. I feel safe.”
Another person told us they have come a long way since being in the home “staff are great. nothing could be better.”

“There is a culture of openness and honesty in the home, and people using the service and staff feel able to express their views freely. The ‘challenge charter’ promoted by the provider, assures people they will be listened to, and actions taken, and people told us they are confident of this. Some staff have worked at the home for many years, and this is testament to the leadership and culture.”