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Potens’ specialist mental health service rated as ‘Outstanding’ in CQC inspection


The Care Quality Commission (CQC) has rated Potens residential service ‘Mansard House’ based in Preston, Lancashire, as ‘Outstanding’ following an inspection in February 2018. Mansard House is one of only 14 Care Homes of 37,000 registered services to achieve Outstanding in all 5 areas of Safe, Effective, Caring, Responsive and well led.


Mansard House provides support for 10 adults with mental health needs, working within the Mental Health Recovery model focusing on empowering people with strength basis practice. The service supports individuals who are returning to the community from inpatient care. The service is managed by independent care provider Potens: who support over 800 people with mental health needs, learning disabilities, autism and other complex needs to live independently in their community.

CQC Inspectors praised the high quality of care and support provided at the service, stating in their report: “We found many distinctive characteristics of ‘outstanding’ evident. This was echoed by the consistent positive comments from those who lived at the home, the staff team and external professionals. The service clearly contributed to the development of best practice and good leadership with other agencies.”


The Mansard House team, made up of 17 Potens’ staff, is headed up by Michelle McColl, who has been managing the service for 8 years, she said: “I am delighted with the results of our latest CQC inspection. This is testament to the fantastic team we have here at Mansard House and the commitment and work they put in to ensuring every person supported here in Preston can achieve their full potential.”


Included within the CQC inspection report was feedback from people supported at the service, their families and linked health and social care professionals, all praising the high-quality provision provided. This included:


“I’ve built my confidence up whilst I have been here. It’s really high now.”

“I have worked closely with the Mansard House team for two years and have consistently found them to be an excellent service. The service users [people who used the service] on my caseload are really happy there and have made brilliant progress in terms of their recovery and re-integration into community life.”


Nicki Stadames, Potens Chief Operating Officer said: “This is Potens first service in England to be rated as Outstanding with only 2% of services rated across England as Outstanding. It is a fantastic testament to the dedication, high standards of training and care provided and the sheer commitment of Michelle and her team here at Mansard House. The service strides for high quality at every level and has set a benchmark for our other services Nationally.”

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