Referrals
Executive Chairman
John is the founder, owner and Chairman of Potens.
John is a Learning Disability Nurse.
He said: “Born near Birkenhead docks a long while ago – I’ll admit to being in my fifties!
Concert Pianist, Astrophysicist, Raconteur and Olympic Athlete are just a few of the things I’m not known for.
Trained as an Learning Disability Nurse in early 80’s which started the incredible journey leading to the privileged position I am at today.”
Chief Operating Officer
Registered Nurse (RNMH)
Nicki is Potens Chief Operating Officer, with 20 years’ operational experience in the Health and Social Care Sector. Whilst Nicki has previously worked in both Local Authority and Charitable organisations, the vast majority of her experience is in the Private sector. Nicki joined the company as the Registered Manager of the one and only Registered Home and has grown alongside the Organisation in partnership with those who live and work within.
Nicki has been with Potens since 1996
Finance Director
ACA & BA (Hons) Economics
Tom is the Director of Finance for Potens. He is a chartered accountant with over 20 years finance experience working in the health and social care sector. He has previously worked as a Finance Director of a GP out of hours service and a company providing healthcare in secure environments.
Tom has been with Potens since 2004
Director of Operations
Naomi has worked across social care services for a significant number of years after completing a Social Science Degree and Social Work Qualification.
Naomi is particularly motivated by promoting customer involvement and seeing the positive impact this can have on an organisation, as well as a focus on staff appreciation and engagement.
Naomi lives in Yorkshire with her husband, 4 grown up children and various animals. She loves skiing, walking and eating!
Naomi joined Potens in January 2019
Regional Director North & West
BA (hons) Community Management & PG Dip in Management.
Noreen is one of Potens Regional Directors with responsibility for North Wales and North & West England.
Noreen has over 20 years operational management experience within the health and social care sector within a range of organisations including; housing associations, local government and the charitable, voluntary and private sector.
Noreen has been with Potens since 2007.
Regional Director East
Mike has worked in health care, primary in Mental Health for 42 years .
Mike started his career as a Registered Mental Health nurse leaving the NHS as a Community Psychiatric nurse . Mike then spent 26 years at a National Mental Health Charity Rethink Mental Illness for the last 12 years up to December 2019 when he joined Potens as a Director.
Mike experience in his previous charity post included overseeing Quality, being the charity’s Caldecott guardian and Safeguarding Lead. Mike had a number of other roles including supporting Integrated governance, overseeing health and safety and supporting specialist development. Most recently in his career at the charity before joining Potens Mike assume responsibilities for all the charities portfolio of Care homes with Nursing. Mike has retained his nurse qualification continues to update himself as to recent practice .
Mike joined Potens in December 2019.
Regional Director South
BA (hons) in Sociology and Social Policy. Advanced Diploma in Dual Diagnosis (Mental Health & Substance Misuse)
Bettina has over 25 years’ experience in the social care sector, 10 of these years as a senior manager. Bettina has worked across third sector and private companies predominantly supporting people with learning disabilities, mental health conditions or a range of additional complex needs, including; registered, supported living, floating support and community activity based services.
Bettina joined Potens in the summer of 2017
Area Manager (Blackburn, Bradford & Sheffield)
Dip HE Management; Level 5 Disabilities Studies; Certificate in Counselling.
Mike has over 30 years’ operational experience working in the Health & Social Care sector both in the UK and Ireland, within a variety of roles and settings including; housing associations, charitable, voluntary and private sector companies.
Mike oversees Potens services in Northern Ireland, Blackburn, Bradford and Sheffield.
Mike Joined Potens in 2011 as a Registered Manager.
Area Manager (Tees)
NVQ Level 2 & 3 Health and Social Care. NVQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.
Alecia has over 12 years’ experience in the social care sector, 5 of these years as a senior manager. Alecia has worked across the sector under Local Authority, NHS and Private Companies predominantly supporting people with learning disabilities, mental health conditions and a range of additional complex needs, including; registered and dual registered for supported living, residential and domiciliary care.
Alecia joined Potens at the beginning of 2020
Area Manager (South-West)
MA Community Care Management
Chris has over 25 years’ experience in social care primarily working with people with learning disabilities, autism and mental health issues as well as experience in housing and working with people with physical disability.
Chris is also experienced in national governance issues having sat on national boards, holding a national brief for the support of children with disabilities and been the organisational lead on child protection.
Chris joined Potens in March 2018
Area Manager - Tyne
Post Grad level 7 Diploma in Business Administration. Diploma Level 5 In Management Development (DMD), Level 4 Leadership & Management Awards, NVQ Level 2,3,4 In Health and Social Care. BSc (Hons) In Internet Computing.
Wais has over 13 years operational experience in health and social care within a range of Private and Charitable organisations; managing adult and children services.
This includes: Supported Living, Dom Care, Complex and Palliative Care, Domestic Services, Homelessness, Substance misuse services, Mental Health, Registered Residential Services, Older people services, Complex Autism, Dementia Care services, Complex Challenging Behaviour, Respite and Day Opportunity services.
Wais is also an experienced Training Facilitator, he developed and delivered specialist courses on behalf of LA, PCT throughout England and Scotland
Area Manager (Lancashire)
Leadership and Management Level 5
Michelle has worked in Social Care since 1988, with a focus on working with adults with learning disabilities and mental health needs.
Michelle joined Potens as a Registered Manager in 2009, was promoted to Locality Manager in 2018 and is now Potens’ Area Manager for Lancashire.
Passionate about promoting good mental health and the recovery model within our services, Michelle led Potens’ CQC outstanding (across all 5 domains) service Mansard House.
Area Manager (North Wales)
Registered Nurse (RNMH), Registered Managers Award (RMA), ILM Level 5 Management and IOSH.
Glenn has responsibility for residential services and day opportunities in North Wales, and is also the Responsible Individual working closely with CSSIW to maintain compliance. Glenn has 24 years clinical experience in both Learning Disability and Mental Health and has worked in a variety of settings and locations throughout the England & Wales.
Glenn joined Potens in 2006 as a registered manager and progressed to General Manager for Queens Court before being promoted to Area Manager for North Wales.
Area Manager (Greater Manchester & Cheshire)
NVQ Level 5 Leadership in Health and Social Care (2017)
Joanne has over 12 years’ experience in senior people management roles within Health and Social Care within a range of settings supporting individuals with acquired brain injuries, autism and complex learning disabilities. Joanne has extensive knowledge of the guidance that governs Residential/Supported Living protocols as well as the CHC and independent investigation processes.
Joanne is the Area Manager for our Greater Manchester and Cheshire services
Area Manager (Merseyside and Wirral)
Registered Managers Award (RMA), ILM Level 5 Management, IOSH.
Susan has 24 years operational experience in both Learning Disability and Mental Health and has worked in a variety of settings and locations throughout England & Wales. Susan is the Area Manager across Wirral and Merseyside.
Susan Joined Potens in 2006 as Area Manager. She previously managed North Wales and Ireland before taking up her current role as Area Manager for the Merseyside and Wirral region.
Business Development Manager (West)
Steve is Potens’ Business Development Manager. He has extensive experience working within a Mental Health Charity, in both Adult Services and Children’s Services, and prior to this was a Senior Sales Manager for various organisations. He has also volunteered and worked at a YMCA run 56 bed hostel as a mental health dual addiction worker. Steve has spoken extensively about his experiences and the importance of raising awareness about Mental Health, especially in the workplace and has been quoted in a number media outlets including the Independent, channel 5 news and Hotelympia.
Steve covers our West Region
Regional Business Development Manager
Dip HE Management; Level 5 Disabilities Studies; Certificate in Counselling.
Mike has over 30 years’ operational experience working in the Health & Social Care sector both in the UK and Ireland, within a variety of roles and settings including; housing associations, charitable, voluntary and private sector companies.
Mike Joined Potens in 2011 as a Registered Manager.
Regional Business Development Manager (East)
NVQ Level 3 Health & Social Care
BA (Hons) Care, Community and Citizenship
Natalie has worked within Social Care for 12 years. She began her career within operations as a support worker within Domiciliary and Supported Living settings, eventually working as a service manager for a Charity Organisation. For the last 4 years Natalie has worked as a Referral and Assessment manager helping to secure new business, working alongside the operations team and commissioners to set up new services, secure placements for individuals within Supported Living and Residential settings. Natalie has worked with individuals with various support needs including Learning/Physical Disabilities, Mental Health, ABI and Autism.
Natalie joined Potens in January 2020.
Service Development Manager (East)
Lorraine has worked in Health and Social Care for 30 years.
She has worked across all levels from Practitioner to Senior Manager. Lorraine has developed and managed a number of multi-disciplinary teams including Residential Services, Day Services, Community Treatment Teams for both Adults and Young People.
Before joining Potens in October 2019 Lorraine worked for a National Charitable Organisation within the People Directorate as the lead for Management Development.
Service Development Manager (West)
Registered Nurse (RNMH), Executive Diploma in Management Studies, Registered Managers Award & various other management qualifications.
Judith has over thirty years experience within the Health and Social Care Sector. Having worked in a range of settings within the NHS, charitable and private sectors Judith’s previous roles have included; Service Improvement Manager Regional, Operations Manager Lancashire and Culture Champion.
Judith joined Potens in 2018
Positive Behaviour Facilitator (East)
FD Teaching and training in LLLS with Autism LD Specialism
Colleen has over 20 years’ experience in the social care sector, 7 of these teaching in Health and Social Care in Schools and Colleges. Also within this time she has trained many staff in the Health and Social Care sector, predominntly within services supporting people with learning disabilities, mental health conditions or a range of additional complex needs, including; registered, supported living, floating support and community activity based services.
Colleen joined Potens in March of 2020
Positive Behaviour Facilitator (West)
Degree in Psychology, Advanced Professional Diploma in PBS
Dave has worked in the social care sector since 2002, starting off in child care, supporting people with Autism as a care officer before moving on in to team leader and manager roles. During this time Dave became an Advanced Practioner in Intensive Interaction, was PECS trained and Makaton trained. Dave also worked as a Behaviour Management Trainer delivering 3 day BILD accredited courses and worked as a behaviour support co-ordinator.
Dave joined Potens in 2018
PBS Facilitator (South)
RNLD, BSC Hons Health & Social Care, Certificate in Education (PTLLS).
Georgia is a Positive Behaviour Support Facilitator for Potens based in the South. She is a registered Learning Disability Nurse and has been in this field for almost 30 years. She has worked in a vast number of settings private, voluntary and public sectors including with children, young people, adults and elder care. Georgia has experience in mental health. Georgia has previously worked in management and has been teaching Health and Social Care courses for 18 years.
Georgia joined the Potens Team in January 2017.
IT Manager
Gail is our IT Manager and ITIL Expert, with in-excess of 25 years’ experience in IT, working across the Education, Legal, Recruitment & Facilities sectors, with the last 17 years being in a Senior/Management capacity.
Gail has worked in a local, national and global capacity and has successfully built and delivered IT Services throughout the UK, Europe, America & Asia.
Gail’s key responsibilities are to oversee the smooth running and delivery of the day to day IT Services across the business nationally, to build, modernise, streamline, integrate and continuously improve new IT infrastructure Initiatives and to oversee and deliver our Operational Software Training Projects.
Gail joined Potens in January 2019
Commercial Accountant
Graeme is Potens’ Commercial Accountant. He has over 15 years finance experience in public and private sector organisations.
He gained a real passion and expertise for the health & social care sector while working for a leading national care provider.
Graeme has spent the last 6 years working in Senior Operational Finance roles, partnering with leadership teams to improve their overall commercial and strategic performance.
Graeme joined Potens in August 2018
Recruitment Analyst
Emma is our Recruitment Manager and Analyst, with many years recruitment experience at a Senior management and Regional level and a focus on high compliance recruitment and retention.
She has previously covered the whole of the UK and Ireland for large companies over both Education and BPO Outsourcing and has returned to the sector to have a positive impact on both quality and cost. Having previously developed and led teams creating bespoke recruitment solutions, her focus is to get the right people the first time around allowing our managers to focus on what they do best and ensuring a candidate focused and streamlined process.
Emma joined Potens in December 2018
Finance Manager
ACCA (certificate Level) & AAT
Nikki is the Finance Manager for Potens supervising the accounts team and providing support to operations, she works closely with the Finance Director.
She has over 20 years accounting experience within a range of organisations including; charitable, voluntary and private sector with considerable expertise working within the health and social care sector and understanding the needs of the business.
Nikki has been with Potens since 2010
Facilities Director
Matt is Potens’ Facilities Director.
Matt has over 20 years experience within the construction and property industry, with three years Health and Care sector focus, is a member of the IWFM and holds a Prince 2 Project management qualifications.
Matt joined Potens in 2019.
Office Manager
Pauline has over 10 years’ experience in a variety of roles covering Human Resources, Quality Assurance and Administration Management.
Based at Potens Head Office in Birkenhead, Pauline’s role manages and supports the administration function across all Potens services and areas.
She has significant experience working within the health and social care sector, understanding the needs of the business.
Pauline started with Potens in 2015
Workforce Development Manager
Assoc CIPD, BSc (Hons) Degree Technology Management, L5 Dip Business Advisor & NEBOSH Certificate
Frank has responsibility for planning, reviewing and evaluating the company Learning & Development, HR and Health & Safety strategies.
He has over 20 years’ experience working with organisations from a variety of sectors in helping them to develop their workforce development practices.
Frank Joined Potens in 2011
